RingCentral Contact Center
Powering human connections.
Overview
RingCentral Contact Center provides a comprehensive set of tools to manage customer interactions across voice, digital, and social channels. It leverages AI for sentiment analysis, smart routing, and agent assistance. The platform is designed to integrate seamlessly with RingCentral's MVP (Message, Video, Phone) unified communications solution, enabling efficient collaboration between agents and back-office experts.
✨ Key Features
- Omnichannel Inbound and Outbound
- AI-powered features (RingCX)
- Skills-based Routing
- Advanced IVR and Self-service
- Workforce Optimization
- Performance Analytics and Reporting
- Integration with RingCentral MVP
🎯 Key Differentiators
- Strong integration with their market-leading UCaaS platform (RingCentral MVP).
- High reliability and a financially backed 99.999% uptime SLA.
- Extensive portfolio of pre-built integrations.
Unique Value: Delivers a highly reliable, integrated communication experience by combining a leading UCaaS platform with a powerful, AI-driven contact center.
🎯 Use Cases (5)
✅ Best For
- Improving agent productivity through integration with UC.
- Reducing call volume with AI-powered self-service options.
- Optimizing staffing levels with workforce management tools.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations that do not use or need a unified communications platform.
- Businesses looking for a highly programmable, developer-centric platform.
🏆 Alternatives
Provides a more seamless and feature-rich integration between UC and CC than many competitors, simplifying vendor management and improving cross-company collaboration.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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