8x8 Contact Center
AI-powered Contact Center and Unified Communications for seamless CX.
Overview
8x8 Contact Center is a cloud-based solution that provides omnichannel routing, workforce engagement management, and analytics. It is part of the 8x8 XCaaS (Experience Communications as a Service) platform, which combines unified communications (UCaaS) and contact center (CCaaS) on a single platform. This integration allows for seamless collaboration between contact center agents and other employees across the organization.
✨ Key Features
- Omnichannel Routing (Voice, Email, Chat, Social)
- Integrated Unified Communications (UCaaS)
- AI-powered Self-Service and Agent Assist
- Workforce Management
- Speech and Text Analytics
- CRM Integrations
- Co-browsing and Video Support
🎯 Key Differentiators
- Single, integrated platform for UCaaS and CCaaS (XCaaS).
- Owns its own technology stack, providing high reliability.
- Global reach with a strong presence in multiple regions.
Unique Value: Simplifies business communications by providing a single, reliable platform for both unified communications and contact center, improving collaboration and customer experience.
🎯 Use Cases (4)
✅ Best For
- Improving first contact resolution by easily connecting agents with subject matter experts.
- Streamlining workflows with a single platform for all communications.
- Enhancing customer experience with rich media channels like video.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies that only need a standalone contact center solution without UC features.
- Organizations requiring deep customization and programmability.
🏆 Alternatives
Offers a more tightly integrated UC and CC solution than competitors who rely on partnerships or acquisitions, leading to a more seamless user experience.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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