Zendesk Gather
Community forum software for better self-service.
Overview
Zendesk Gather is a community forum software that is part of the Zendesk suite of customer service products. It allows businesses to create a space for their customers to connect with each other, share ideas, and find answers to their questions. Gather is integrated with Zendesk Support, allowing for a seamless workflow between community discussions and support tickets.
✨ Key Features
- Community forums and Q&A
- Product feedback and feature requests
- Knowledge base integration
- Moderation tools
- Analytics and reporting
- Integration with Zendesk Support
🎯 Key Differentiators
- Seamless integration with the Zendesk suite of products
- Strong focus on customer self-service
- Easy to set up and manage for existing Zendesk customers
Unique Value: A community forum software that is deeply integrated with the Zendesk ecosystem, enabling businesses to provide better self-service and gather valuable customer feedback.
🎯 Use Cases (4)
✅ Best For
- Deflecting support tickets by enabling customers to help each other
- Collecting and prioritizing product feedback from the community
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Stand-alone communities not using the Zendesk ecosystem
- Organizations looking for a highly customizable, white-label community platform
🏆 Alternatives
Offers a more integrated and seamless experience for Zendesk customers compared to third-party community platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available with premium support plans tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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