Salesforce Interaction Studio (formerly Evergage)
Deliver 1-to-1 Personalization at Scale.
Overview
Salesforce Interaction Studio (formerly Evergage) is a real-time personalization platform that helps businesses to understand and engage with their customers on an individual level. It uses machine learning to deliver personalized experiences across all touchpoints, which can help to improve customer satisfaction and reduce churn.
✨ Key Features
- Real-time Personalization
- Customer Data Platform (CDP)
- Machine Learning Recommendations
- A/B and Multivariate Testing
- Cross-channel Engagement
- Journey Orchestration
🎯 Key Differentiators
- Deep integration with the Salesforce ecosystem.
- Powerful real-time personalization capabilities.
- Strong focus on machine learning and AI.
Unique Value: A real-time personalization platform that enables businesses to deliver 1-to-1 customer experiences at scale, leading to increased engagement and reduced churn.
🎯 Use Cases (4)
✅ Best For
- Delivering real-time product and content recommendations.
- Personalizing website and in-app experiences based on user behavior.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses with limited data and technical resources.
🏆 Alternatives
Offers deeper integration with the Salesforce platform and more advanced real-time capabilities compared to some other personalization tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tiers tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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