Press Ganey (SPH Analytics)
The leading partner to healthcare organizations on their journey to zero harm.
Overview
Press Ganey is a healthcare performance improvement company that offers a wide range of solutions focused on patient and member experience, workforce engagement, safety, and clinical quality. After acquiring SPH Analytics, they expanded their capabilities to include robust population health and cost-of-care analytics, serving both providers and health plans with data-driven insights to improve performance in value-based care.
✨ Key Features
- Patient Experience Surveys (HCAHPS, CG-CAHPS)
- Population Health Analytics
- Cost and Utilization Analysis
- Quality Measure and Member Experience Analytics (for health plans)
- Workforce and Physician Engagement Surveys
🎯 Key Differentiators
- Comprehensive suite of solutions across patient experience, safety, and engagement
- Industry-leading benchmarks from a massive dataset
- Deep expertise and advisory services
Unique Value: Provides an integrated view of healthcare performance—linking patient experience, clinical quality, and workforce engagement—to help organizations achieve holistic and sustainable improvement.
🎯 Use Cases (4)
✅ Best For
- Serving as the primary patient experience measurement partner for thousands of hospitals
- Helping health plans improve their NCQA ratings and member engagement
- Providing analytics to help provider organizations succeed in ACOs
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations looking for a core EHR or practice management system
🏆 Alternatives
Offers a more healthcare-specific and comprehensive solution with deeper industry benchmarks compared to general-purpose survey and analytics tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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