Level AI
The Real-Time Agent Assist Solution.
Overview
Level AI provides a platform for contact centers that uses artificial intelligence to help agents in real-time and automate quality assurance. It analyzes conversations to provide agents with live guidance, feedback, and relevant information to improve customer interactions. The platform also offers tools for managers to monitor performance, identify coaching opportunities, and ensure compliance.
✨ Key Features
- Real-Time Agent Assist
- Real-Time Manager Assist
- Automated Quality Assurance
- Conversation Intelligence
- Sentiment Analysis
- Auto Summarization
- Agent Coaching and Performance Management
🎯 Key Differentiators
- Focus on real-time agent assistance
- Proprietary semantic intelligence engine
- Ease of implementation
Unique Value: Empowers contact center agents to perform at their best from day one with real-time guidance and automated coaching.
🎯 Use Cases (5)
✅ Best For
- Real-time agent guidance for complex queries
- Automated scoring of agent interactions
- Identifying and reducing customer churn risk
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations without a dedicated contact center team
🏆 Alternatives
Offers a more intuitive and faster-to-implement real-time agent assist solution compared to competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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