Hiver
The customer service platform built for Google Workspace.
Overview
Hiver is a customer service solution that works on top of Gmail, allowing teams to manage shared inboxes without leaving their familiar email interface. It provides features for email assignment, tracking, and collaboration, as well as analytics to measure team performance. Hiver is designed for teams that rely heavily on Gmail for their customer communication.
✨ Key Features
- Shared inboxes in Gmail
- Email assignment and status tracking
- Collision alerts to prevent duplicate replies
- Email templates
- Automation and rules
- Analytics and reporting
🎯 Key Differentiators
- Native integration with the Gmail interface
- Ease of use for teams already familiar with Gmail
Unique Value: Hiver empowers teams to deliver great customer service from the comfort of their Gmail inbox.
🎯 Use Cases (3)
✅ Best For
- Managing customer support emails within a team using Gmail
- Streamlining internal helpdesk requests
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams that do not use Google Workspace
🏆 Alternatives
Unlike standalone helpdesks that require teams to learn a new tool, Hiver works within the familiar Gmail environment.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Elite tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: NA
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