Freshdesk Messaging
Delight your customers with effortless service.
Overview
Freshdesk Messaging (formerly Freshchat) is a customer messaging software that helps businesses engage with customers on their preferred channels. It offers live chat, chatbots, and integrations with popular messaging apps to provide a seamless conversational experience.
✨ Key Features
- Live Chat
- Chatbots
- Proactive Campaigns
- Integrations with messaging apps (WhatsApp, Facebook Messenger, etc.)
- Co-browsing
- IntelliAssign for routing
🎯 Key Differentiators
- Native integration with the Freshworks ecosystem
- Strong focus on AI-powered chatbots
- Competitive pricing
Unique Value: Engage customers on their favorite channels with a modern messaging experience.
🎯 Use Cases (4)
✅ Best For
- Providing conversational support across multiple messaging channels
- Automating lead qualification with chatbots
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that only need basic live chat
- Companies not invested in a multi-channel messaging strategy
🏆 Alternatives
Freshdesk Messaging offers a more comprehensive set of messaging features and chatbot capabilities at a lower price point than some competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
Free tier: Up to 100 contacts.
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